1. The IT in Hospitality Industry Trends and Issues
The certificate starts with the business imperatives of companies operating in this sector, and their approach to creating an IT strategic plan and project roadmap intended to create worthwhile business value encompassing the entire value chain. The unique challenges of competition, regulatory compliance, lifestyle changes, security, massive data sets, business analytics locations etc. are addressed. The impact of emerging technologies (e.g., blockchain, robotics, AI, cognitive computing, analytics, big data) will be focused on.
2. The Hospitality Industry Technical-Processes
The certificate then deals with the technologies involved in the hospitality technical systems for building, maintaining, and scheduling the infrastructure. Understanding how to leverage emerging technologies (e.g., blockchain, social media, analytics, big data) is essential.
3. The Hospitality Industry IT Back Office Operations
The third course deals with the business functions that support finding, development & production, such as Finance, HR, Production Accounting, Legal, Tax, Treasury etc.
4. The Hospitality Industry Best Practices
The fourth and final course deals with best-practice execution, in terms of organizational governance, marketing, hospitality, restaurant & tourism management, incentives/clubs, sourcing & vendor management, portfolio & project management, and service delivery.