This course presents and examines various approaches to information analysis and development for organizational information systems within a system development life cycle (SDLC), e.g. the waterfall, concentric, and prototyping approaches. Topics include strategic planning for SDLC, front-end and back-end phases of SDLC, project management, CASE methodologies, and balancing user, organizational, and technical considerations.
7. Evolution of the Service Economy in the Era of Smart Machines (Robotics Process Automation)
Improving business processes has been the focus of computing since its inception. The advent of ERPs in the early 90’s provided a significant lead forward in providing integrated systems to support processes across the enterprise.
Y2K propelled the use of ERPs even further and faster. Not since then has enterprises experienced a more significant change like what awaits us with smart machines (robotics process automation). These new automated (software driven) services open the door to significantly enhanced and new customer/client/patient experiences. Organizations are becoming defined by the quality of the digital service exchanges they provide, hence, raising the bar of expectations for all service providers. This new era is enabled/driven via machines that can continuously accumulate the growing access to data and turn it into knowledge and learn and enhance the services that they deliver.
These smart machines, embedded in smart systems, will be the impetus behind a newly evolved set of business processes. To meet this challenge, candidates will learn the essential principles for the successful transformation of BPM for the emergent digital services economy, including understanding the evolving trends in cognitive computing, recognizing service gaps/opportunities, the service economy, service systems and thinking, creating demonstrable value, business architecture, cognitive systems, and delivery platforms. Evaluative and prescriptive design tools/models will be focused on to help attendees apply the principles in their own business environment, whether service providers or service buyers.
8. Trends & Directions in BPM
The dynamic business and technical environments demand effective and efficient business processes that are integrated across the organization. This demand became even more visible during the recent economic conundrum. Having IT and business working together in identifying the strategies, tactics, and operations for leveraging IT has become essential. Understanding changes such as the shifting economy, globalization, environment, and competition in concert with emerging technologies (e.g., robotic process automation/cognitive computing, business analytics, big data social, mobile, Cloud) has become fundamental.
This course focuses on how business and IT organizations can effectively and efficiently assess trends and emerging technologies. Participants will learn how to help their organization define, select, and adopt new information technologies.
This course will introduce candidates to new directions in information systems and effective approaches for evaluating their relevance and applicability to their business environments as well as the new challenges and problems that they present. They will learn about emerging technologies and the latest design trends in data and knowledge, networks and applications in terms of what issues they address and in particular, how organizations can exploit them for competitive advantage.