1. Healthcare IT: Evolution, Trends, & Management Practices
This course provides comprehensive background knowledge about the development of the healthcare IT industry from different stakeholder (e.g., physicians, nurses, administrators, patients, insurance providers, government, IT) perspectives. New and emerging IT service provider roles, and management practices, as well as eHealth system transformations due to environmental, business, legal/regulatory and insurance, and technological changes (e.g., blockchain, social media, analytics, big data) will be the focus of the course. This course focuses on how the digital transformation enables innovation, especially by leveraging emerging technologies to empower patients, along with the ever changing regulatory considerations. Important topics include
- Evolution of Healthcare Information Systems
- New IT Service Provider Roles
- HIT Development Methodology and Portfolio Management Trends
- New eHealth Systems as Enablers of Patient-Centered Care
- Emerging technologies and their impact on healthcare; e.g., blockchain, AI, Robotics
- Roles and responsibilities of IT and non-IT stakeholders in leveraging emerging technologies and systems
2. Front-Office Processes & Applications: External Value Chain (e.g., Partner-Facing and Patient-Facing Clinical Services, Marketing/Sales, Delivery)
As data analytics and web-based technologies and public access to them have evolved, the U.S. and other developed countries have begun to focus more on the primary healthcare consumer: the patient. Although several thought leaders have been promoting healthcare that is more consumer-driven for several years, patient-centered goals are now a part of many national programs—including the HITECH Act in the U.S.
The primary focus of this course is on the selection and implementation of emerging information technologies and software applications to support in-patient and out-patient clinical care, point-of-care decision making by providers, as well as increasing patient engagement in these decisions. General knowledge about individual, group, and organizational adoption issues will be applied to the analysis of case studies for specific clinical contexts and health system settings. Special attention will be given to what has been one of the most problematic enterprise system module adoptions: CPOE (Computerized Physician Order Entry) systems with DSS (Decision Support Systems) support and business analytics. We will then address the opportunities and challenges associated with the usage of current Web-based technologies designed for direct interaction with patients, who may be at different levels of health and computer literacy.
3. Back-Office Processes & Applications: Internal Value Chain (e.g., Core Administrative Processes, Process Improvement)